Shipping

After placing your order, you’ll receive a confirmation email from us. Orders are shipped within 1-2 business days following the day the order was placed. You’ll receive an email with all your tracking information.

FRAGRANCES AND JOUISSANCE ACCESSORIES

£2.50 flat rate. Please allow 2-4 working days.
Free Shipping on orders over £100 — automatically applied at checkout.

£15.00 flat rate. Please allow 2-4 working days.
Free Shipping on orders over £100 — automatically applied at checkout.

Europe

£20.00 flat rate, automatically exchanged to Euros. Please allow 3-5 working days.
Free Shipping on orders over £100 — automatically applied at checkout.

Rest of World

£35.00 flat rate, automatically exchanged to local currencies. Please allow 5-7 working days.
Free Shipping on orders over £100 — automatically applied at checkout.

RARE BOOKS

Shipping costs for books are upon request. Our team will be in touch shortly with a shipping quote once a book order has been placed.

If you are looking to purchase from any other country outside of these regions, please email us at info@jouissanceparfums.com. Our team may be able to make an exception and ship individually. We are working on expanding our shipping destinations in the near future.

As we are a UK-registered company, VAT will not be automatically added to international orders. Please note that if you are having a parcel shipped outside the UK, the shipping carrier may request duties upon delivery in accordance with your country's regulations.

For updates on your order after it has been shipped, please contact our logistics team at customer-service@portaldeliveries.co.uk.

For any further questions or requests concerning your order and its delivery, please contact info@jouissanceparfums.com.

Returns / Exchanges

We always aim to ensure that you love your products. Products may be eligible for exchange if faulty but due to the nature of hygiene, we do not accept returns or exchanges. If your product has arrived damaged or incorrect, please contact info@jouissanceparfums.com within 3 days of receiving for further assistance.

Unless the products arrive faulty or damaged, we are unable to reimburse the shipping costs associated with your order if you choose to cancel, return, or exchange it.

We DO NOT offer returns or exchanges on fragrances once the cellowrap has been opened.

We also DO NOT offer returns or exchanges on the rare books and Jouissance publications given their delicate nature.

CHANGES AND CANCELLATIONS - If you would like to make any changes to your order, please contact info@jouissanceparfums.com with your order number within 24 hours. We will do our best to adjust your order. We cannot make any changes or cancellations to your order once processed.

Unless the products arrive faulty or damaged, we are unable to reimburse the shipping costs associated with your order if you choose to cancel, return, or exchange it.

LOST OR DAMAGED - We will try our best to ensure your order reaches you! Please take extra care when entering your address, ensure all information is correct as we are unable to refund or replace an order due to incorrect shipping addresses, left, lost, or stolen packages. However, please contact us right away and we will do whatever we can to help you locate your package.

If your order arrives in a damaged condition, please contact us at info@jouissanceparfums.com with your order number and photos of the damage within 3 days of receiving for further assistance.

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